1. What is your booking and cancellation policy?
Send is an email, either through our email address info@sabahbb.com or the form on our Contact page, and tell us your name(s), home country, required date(s), number of persons in your party, and dinner preferences (local, Western, vegetarian0. We will acknowledge your email and most likely offer you a promotional rate for your stay, answer your additional questions (if any), and provide you with any other relevant information. During high season, or double booking, we may ask you for a deposit equal to one night stay to hold your room. If our offer is acceptable, we will ask you to re-confirm your booking via return email.

Cancellation: Since we cater to a small number of guests, any cancellation affects us badly. However, we fully realize that circumstances and travel plans can and do change. If you cancel 30 days or more in advance, we will refund 100% of your deposit less bank transfer fees. If you cancel 15-29 days in advance, we will refund 50% of your deposit less bank transfer fees. If you cancel less than 15 days in advance you will forfeit your deposit.

2. How do I get to your country home from Kota Kinabalu?
By taxi from KK International Airport or city hotel to our doorstep the taxi fare currently (July 2010) is around RM 220.00 Let us help you with bookings to avoid overcharging.
By long distance bus: take a minibus or taxi to the bus terminal in Inanam, a suburb of Kota Kinabalu. Look for any bus going in the direction of Sandakan or Tawau or Semporna and purchase a ticket to the town of Kundasang. A one-way ticket costs around RM 35.00 per person. If pre-arranged, we will meet you in Kundasang for transfer to our home.
By self-drive car: Car rental starts at around RM 100.00 per day. Check www.sabahtourism.com for approved car rental agencies. It may be cheaper to reserve a car online while still in your home country. In Malaysia, traffic moves on the left-hand side of the road (most of the time). Any type or size of car will be able to make to our home; the road is in relatively good condition.

3. Do you require a minimum stay?
No, most of our guests have enjoyed stays between two and four nights.

4. What is the weather like in your area?
Our country home is siuated at about 1,700 meters (5,500 feet) above sea level; at this altitude you can experience early morning temperatures of 8 - 10 degrees C (46 - 50 F) and daytime temperatures from 18 - 28 degrees C (65-82 F).
As in all mountain regions, the weather can change rapidly and without much warninig.

5. Can I book tours with you?
No. Check www.sabahtourism.com for a list of licensed tour operators. Ask many questions about specifics before you choose a tour operator. If your questions are not answered to your full satisfaction, it may be wise to shop around some more.

6. Can I get a refund for unused services at your country home?
No. Our room rate includes accommodation, breakfast and dinner. If you choose to skip breakfast, for example, we do not give refunds.

7. We are a group of five travelers. Can we all stay in one room?
Local fire and health regulations do not allow us to accommodate more than two people in one room. Thank you for your understanding.

8. Do you have any pets?
Yes, we have two adorable dogs, Bonnie and The Girl. If you are allergic to dogs, please re-think your stay with us.